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Re: Outsourcing Libraries - The good, the bad, and the ugly



Dear EXLIBRIS-L:

As a current student in a MLIS program, the trend of outsourcing libraries and companies such as LSSI are a bit disconcerting to me and my future.  I am trying to learn more about the company, LSSI, but the deeper I delve the more perplexed I become.  Does anyone know the origin of the company, as well as the source(s) of their current funding and operation?  From what I can tell, the Follet Publishing Company is a big player in creating this service but I can't find any information on LSSI from the Follet websites.  This conversely holds true with the LSSI website.  

Being a newbie to the information industry, I don't know the history behind the varying forms of Follet (Follet Corporation, Follet College Stores, Follet Publishing Company, Follet, Foster and Company, Follet Software Company,BWI), and what I found was not from Follet websites.  Is LSSI one of the many divisions of Follet?  Dare I say, is Follet becoming the Wallmart of the publishing and ILS industry?

Adhering to the adage, "there are two sides to every story," I welcome feedback from all sides.  Is this good?  Is this bad?  Or, is it just plain ugly?  If this discussion is inappropriate for the listserv, please respond to me off-list.

Links to Follet history:
{http://www.fundinguniverse.com/company-histories/Follett-Corporation-Company-History.html}
{http://www.careerbuilder.com/Jobs/Company/C27M36YW8KX4FWK87W/Follett-Corporation/}

Follet branding:
{http://www.follett.com/index.cfm}
{http://bwibooks.com/}
{http://www.fsc.follett.com/}
{http://www.sagebrushcorp.com/}

LSSI:
{http://www.lssi.com/index.html}

Many thanks,

Bridget Sullivan Whittenberg
MLIS Student.  Expected graduation - Summer 2008
bwhitten@du.edu

----- Original Message -----
From: Richard Menec <menecraj@SHAW.CA>
Date: Thursday, November 29, 2007 7:37 pm
Subject: [EXLIBRIS-L] Outsourcing Libraries
To: EXLIBRIS-L@LISTSERV.INDIANA.EDU

> http://onthecommons.org/node/1226
> 
> Outsourcing Libraries
> 
> by David Bollier
> 
> On The Commons (November 06 2007)
> 
> There may be no more eloquent statement about the erosion of our civic 
> 
> connectedness than the news that public libraries around the country 
> are 
> starting to outsource their daily operations. Yes, public libraries 
> are 
> being privatized. This should not be entirely surprising, given how 
> jails, 
> highways and even military operations are being privatized these days. 
> Yet 
> it does raise the distressing question - If libraries are vulnerable, 
> where 
> will this momentum for dismantling our civic institutions end?
> 
> Julia Silverman of the Associated Press reports {1} that about fifteen 
> 
> cities and towns around the country have outsourced their libraries by 
> 
> signing on with Library Systems and Services, Inc (LSSI), a privately 
> held 
> Germantown, Maryland, company. Among the cities that have privatized 
> their 
> library management are San Juan and Leander in Texas; Redding and 
> Moorpark 
> in California; and the Jackson-Madison County library system in Tennessee.
> 
> The reason given for outsourcing library services is always the same: 
> cost 
> savings. But rarely do calmer-minds-in-charge stop to ask how those 
> savings 
> are achieved and what they communicate to the public. The first step 
> in 
> privatization is the hiring of new employees and the laying off of 
> existing 
> public employees and union members. LSSI also shortens library hours, 
> 
> sometimes dramatically. To reap new efficiencies, one can imagine a 
> standardization of book acquisition. Will the new management really 
> care 
> about local needs and sensibilities?
> 
> The biggest loss from privatization may be the changed image of the 
> public 
> library. A civic institution serving public needs becomes a 
> quasi-business 
> dedicated to profit. That, in turn, changes our commitment to it. 
> Would you 
> volunteer and sacrifice to help out a local library that is run by an 
> 
> out-of-state corporation?
> 
> "This is a shift from the public trust into private hands", one 
> librarian 
> lamented after his library was privatized. "Libraries have always been 
> a 
> source of information for everyone and owned by no one". Libraries are 
> not 
> just another "cost-center" on a budget sheet; they are symbols of a 
> community, democratic culture and equal opportunity. The privatization 
> of 
> libraries symbolizes our political unwillingness to provide for the 
> common 
> good.
> 
> Most cities and towns have financial troubles at one point or another, 
> and 
> any responsible government has to make ends meet. But it is telling 
> that 
> this necessity is not being met with belt-tightening or higher taxes - 
> or 
> some other community-based solution - but with a surrender of the 
> institution itself to a private contractor. Our problem may not be 
> with 
> municipal finances per se (although much could be done there), but 
> with our 
> waning sense of the commons ... at least, in fifteen cities and towns.
> 
> Link:
> 
> {1} http://www.usatoday.com/printedition/news/20071005/a_libraries05.art.htm
> 
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